Refund Policy

Clear, fair, and customer-friendly refund process

Our Refund Guarantee

We offer a 100% refund guarantee if you don't receive the SMS verification code within 20 minutes of purchasing a virtual number.

  • Automatic Refund: If SMS is not received in 20 minutes
  • Full Amount: 100% refund of purchase price
  • Same Payment Method: Refunded to original payment source
  • 24-48 Hours: Refund processing time

When You Qualify for Refund

  • No SMS received within 20 minutes
  • Technical issue from our side
  • Service outage affecting delivery
  • Wrong number provided (our mistake)

How to Get a Refund

1
Wait 20 Minutes

Allow 20 minutes for SMS delivery. Most codes arrive within 30 seconds.

2
Check Order Status

Go to "My Orders" in your dashboard to check the order status.

3
Request Refund

Click "Request Refund" on failed order. Automatic if 20 minutes passed.

Non-Refundable Cases

SMS Received Successfully

If you received the SMS code, the service was delivered successfully.

User Error

Wrong country/service selection, incorrect phone number entry, etc.

Service Provider Issues

If the service you're verifying (WhatsApp, Telegram, etc.) is having issues.

Network Problems

Issues with your internet connection or local network problems.

Refund Processing Timeline

Instant

Refund Request

1-2 Hours

Verification

24-48 Hours

Processing

3-7 Days

Bank Transfer

Need Help with a Refund?

Contact our support team for assistance with refund requests

WhatsApp Support Contact Form